Orders are normally shipped within 3 business days after we receive confirmation of your payment. Customer pays actual shiping costs. The item will be shiped directly from our gallery in Thailand. Customers are responsible for any customs-related fees and charges assessed by the country we ship to.
EMS Express (Door-to-Door), it takes about 3-7 days to delivery to your address world-wide. The shipping cost will be charged per weight, but this method accept only the total weight not more than 30Kg.
Sea-Freight (Port-to-Port), it takes about 30 days to Europe and USA. The shipping cost will be calculated per volumn 1 cubic-meter (minimum).
Your items are securely wrapped in protective air-bubble packaging and many layers of cushioning, then placed into the wooden-case.
There is an additional cost for the insurance. We will charge 7% of the total value for the Marine Cargo Insurance.
We accept the following payment options:
(a) Bank Wired Transfer
(b) PayPal: there is PayPal fee, customer pays the fee 4% of total payment.
(c) Credit: Customer can split the payment, first 50% before shipping, and the rest 50% when ship arrives to your country. In the case of payment delay, your shipment will be hold by ship company, and customer must pay for the storage charge and other additional costs at the port of your country.
GUARANTEE AND RETURN
We guarantee your satisfaction.
For obvious reasons this guarantee does not include the refund of shipping cost & insurance fees. All goods must be returned in exactly the same condition as received.
Any items you purchase from us can be returned within 14 days after receiving the item(s), if the goods are found not to be as described. Buyer pays return shipping.